Cross Country Automotive

In my personal experience, Cross Country Auto was one of the most unprofessional businesses I’ve dealt with. From the moment I walked in, it felt like nobody there had any idea what they were doing. The staff acted annoyed just answering basic questions, communication was all over the place, and the attitude was unbelievable. I felt ignored, disrespected, and talked down to. Instead of being helped, I was left standing around while employees argued with each other and gave me completely different answers every time I asked something. Nothing was organized, nothing was handled smoothly, and the entire atmosphere felt chaotic and careless. Based on how I was treated, I honestly don’t trust them with anything. If you want professionalism, clear communication, or even basic respect as a cust

I wouldn’t even recommend this company to my worst enemy. This place is a joke , the drivers and staff are a joke . We are contractors conducting official business and we are constantly getting towed . We parked in a lot that had plenty of spaces and we weren’t even there 2 hours . Today I watched an elderly man park on the side and walk his groceries in and they came and hooked up his car and demanded 150$ to drop it . I’m working in an elderly community and parking is at least a quarter mile away so I understand parking bringing groceries . Then moving it but the man’s didn’t even have a chance to walk back out . This is borderline criminal in my opinion . Karma will get them good . Ima put that out there.

Lazy, and will never come when called. They service my apartment building and when i get off work late, i almost always have to call because people are unauthorized parked. They never show up, will never answer the phone after you call once. Will claim they do not have the right vehicle and will tell you to park on the street.

READ THIS IF YOUVE BEEN TOWED: Connecticut state laws prohibits towing companies from requiring payment in cash. I encourage you to insist on paying by credit card and then chargeback against this predatory company. Furthermore, Connecticut law requires 14 day notice if the sole reason for towing is expired registration. If they continue violating the law, please file a complaint with the CT DMV Consumer Complaint Center so we can put this terrible company out of business.

They’ll do whatever they can to make extra money, even if your car wasn’t supposed to be towed. The staff didn’t take the time to listen and overall inconsiderate and not friendly. Come visit Cross Country Automotive if you enjoy making other people’s lives miserable because yours do. This place SUCKS!