Custer St. Auto Repair & Towing

My car was towed here last night after it stopped working, and they were supposed to check it today. Unfortunately, the workers didn’t show up this morning, so they couldn’t take a look at it. However, the staff was very polite and understanding — they treated me kindly and kept good communication. Even though they couldn’t check my car today, I appreciate their honesty and the way they handled the situation.

Called for a pre purchase inspection. Were completely upfront and honest about their schedule and availability seeing how is was coming from over an hour away. Told me they wouldn't be able to get me in today but spent the time on the phone going over a few key things to look for on the vehicle I was looking at related to the transmission performance. Saved me from purchasing something that could have cost me $1000's down the road. After feeling exactly what was described on the call I passed on the vehicle from a local dealership.

Little pricey but worth it! After being stuck at a gas station, calling a bunch of tow company’s that were no help, Custer street towing was there when I needed them and quick. Jake is the man.

As far as the towing service, they have been great. I was managing a place that installed interlocks and they were great to deal with bringing and taking car for us especially at inopportune times. Recently I was the victim of an owi hit and run situation where my vehicle was totalled and they were very helpful and forthcoming about information and worked with my schedule dealing with my totalled car.

Avoid this place. Owner, Chris, cannot communicate and is very arrogant. Had my car towed there on a Saturday- my only vehicle so I needed to know what was going on with it. No call on Monday; I finally called him again Tuesday afternoon and got a very vague “diagnosis”. By then I had enough and had it towed to another shop. Got my bill from Custer Street and was over $200 for a diagnosis of engine doesn’t have enough compression- I already knew that. Manitowoc Auto repair charged $100 for a very specific diagnosis and explained everything well. Very poorly run business that is way overpriced.