Dadswell's Pembroke Towing

My car was police towed to Dadswells Pembroke Towing, which obviously wasn’t their fault. I was already frustrated about having to pay for the police tow, but I accepted that part and moved on. Unfortunately, the experience with the shop itself was a complete disaster. When AAA came to pick up my vehicle, the driver went inside to ask where the car and keys were. I had left the keys right on the counter and specifically told them to give them to AAA. Instead of doing the most basic part of their job, the old man behind the counter (who clearly couldn’t be bothered) didn’t even point out the keys sitting right in front of him. Because of that, AAA had to use a come-along to drag my 4x4 onto the trailer, which could easily have caused additional damage to a car that’s already damaged and th

Avoid Dadswell's Penbrook Towing – Go to Hillman Automotive Instead! I dropped off my motorhome at Dadswell's Penbrook Towing for a simple inspection and was told it would be done by the end of the day. Later, they said they needed to keep it overnight. The next day, they called and informed me they had done work I never authorized. When I picked up my motorhome, it was damaged — including a rear light that no longer worked (which is required to pass inspection). I called the following day and spoke with Eric, who admitted they damaged it and even gave me their insurance information. Now they are refusing to pay for the damage they caused. This is completely unacceptable and shows a lack of integrity and accountability. If you value your vehicle and your peace of mind, do NOT trust Dadswe

I broke down on the Thruway last night, freezing cold, snowing, dark and to be honest.... scary. After talking to the Thruway Authority their driver (Benton) showed up, he was kind, reassured me that everything would be okay. Would recommend them 10/10! Thank you!

My RV needed section. A few issues were uncovered. This is the first shop I’ve ha experienced with where the final bill was less thane estimate. Awesome experience!

My car broke down right in front of their shop. I pulled in, and they immediately helped me and got me back on the road, so I could get home safely. The staff was so kind and helpful, friendly and understanding. I will be returning to this shop to have some maintenance work done on my car, they really impressed me! They seem to truly care about people and their cars!