Direct Auto Insurance

I should’ve been left this review since Feb 16th, 2026. I couldn’t sleep well at night knowing I promised Ruth Alvarez these 5 stars for her amazing customer service! Thank you again Ruth! You made a usually hard process very easy

Working with Ruth was by far the best experience I ever had with an insurance agent. She laid out all options for me, made it personable, and made sure I had the best insurance policy tailored specifically for me and my family. I have been suggesting everyone I know to go to Ruth ever since then! Thank you again, Ruth!! 😊

Kimberly Polanco and Ruth Alvarez, excellent agents, both are very polite and professional. They explain to customers the details that everyone needs to know regarding the insurance that one needs to obtain. As a client to this location I can say Direct Auto has an Excellent teamwork here in Norfolk.

Kim helped me with my insurance issues and so was great. Patient, professional and her communication was impeccable. She made what could have been a difficult process very simple. She was amazing!!

Kim P. was excellent at handling an issue I had, she did what she said she would, and my problem was resolved in a timely manner. She was very professional and polite. I recommend this company, they did the right thing. Thank you very much for putting up with an emotional customer 😊