Direnzo Towing & Recovery

The front desk and billing "department" got no idea how to operate. I paid off my car, took my receipt and took my car away. then two months, I was mailed with a new invoice asking for more than the double I've paid. I asked to see the car they claim to have in their yard and they answered with all confidence "sure". to only realize they can't keep track of their own storage nor their billings. and apparently have real difficulty to have the decency to apologize for their mistakes.

Wanted to give Matti, Dawn, Amy, Josh and Chris the biggest shout out ever. was in a terrible accident this weekend and they were nothing short of amazing. I dealt with chris the day after my accident when i had to clean some thing out of my car, he was so kind and so sweet. two days later i came back to really clean it out to get it checked by insurance and Matti, Josh and Dawn were so helpful. Josh pulled my car all they way out for me to get in and Matti and Dawn made the biggest effort and called the driver from that night to find out if we could get what was in the road that night (no luck unfortunately) and i was so grateful. Also i have to give Amy all the love in the world. amazing team. thank you guys so so much ❤️

My son was in a car accident, driving my vehicle. My insurance company was being very shady and was not responding to DirenzoDispatch for an attempt for collection of vehicle but also payment. Luckily for me, Michele and her team regularly documented communication with me. The insurance company told me since I never signed over my vehicle (done next day following crash), that it was my responsibility to retrieve the car and pay for storage after unknowingly being stored at Direnzo for nearly three months! Direnzo not only provided proof I needed, but even went out of their way after my claim had been wrongfully closed, to assist me with this terrible agency. Lesson learned: Document everything and don’t let your insurance company scam you.

I bet these folks get a lot of bad reviews simply because of the nature of the towing business but they're just doing their jobs. People were nice, process was quick and easy. It would have been nice to use a form of payment other than the ATM with a $200 limit and a $5 surcharge but a hustlers gotta hustle. I don't hate the player, I hate the game. Overall a far less painful experience than I've had with other tow companies.

I don’t even know where to start, but this message is directed at the owner, John Direnzo Jr. Based on how your employees, Terry and Michelle, run your business, I have a pretty good idea of the type of operation you’re running. Attached is the invoice I received at the time of pick-up. Numerous one-star reviews already highlight the hidden fees your company charges, and I experienced the same. When I questioned Terry about them, his only response was, “It’s policy,” or “You can speak to my manager.” That manager, Michelle, wasn’t any better—she repeated the same scripted answer. The best part? This so-called “policy” is nowhere to be found—not on your website, not in your office. Apparently, only a supervisor above Michelle has access to it, but conveniently, one wasn’t available when I