Don Franklin Bardstown Chevrolet Buick

I purchased a 2018 Honda Accord in late September of last year, and it’s been a journey. I live in Louisville and after a lot of looking around and test driving various cars, I ended up at Don Franklin. I test drove this vehicle. All seemed ok except I could hear brake contact with the rotors, and thought they could be possibly warped. I asked the salesperson about it, and they had their manager test drive it who said it was just “brake dust” from sitting around for some time, and I took them for their word. I went through with the purchase and had it delivered to me in Louisville. The day it was delivered I noticed the AC wasn’t cooling at all. I mentioned this and the fact that the brakes were pulsating to the sales person again. There was back and forth for about a week (I was having

Overall excellent experience! Devin Boone sold me my truck and was excellent to work with. He went the extra mile to remove the fender flares off the truck I bought himself. He also setup a complimentary buff job on the truck. He was a joy to work with and made the truck purchase 100% stress free with no pressure. I would recommend him and Don Franklin to anyone anytime. Great people and a streamlined easy purchase. Thanks Devin!

Wow…what a great buying experience! Devin Boone was absolutely the best, he went above and beyond! I highly recommend going to see him at this dealership. He was professional, knowledgeable and so fun to work with! Thanks Devin, you rock!!

Absolutely GREAT experience at Don Franklin's service department. Lauran is top notch, honest and professional. She is all over your experience to ensure it is the best. Their manager Mark is fantastic, professional, honest/straight forward and an overall great person who wants to make sure his customers are happy. Great leader and great team in that department. 👏 Can't recommend them enough!!

We had a great experience at this car dealership from start to finish. Tanner was friendly, knowledgeable, and never made us feel pressured. He took the time to answer all our questions and helped us find a vehicle that fit both our needs and budget. The buying process was smooth and transparent. Everything was explained clearly, and we felt confident in our purchase. The dealership itself was clean and well-organized, which made the experience even better. I would definitely recommend this dealership to anyone looking for a reliable vehicle and excellent customer service. I’ll be coming back for future purchases and service!