East Hills Subaru of Roslyn Service

Worst service. Took the Subaru in for inspection and they deliberately overtorqued my drain plug for the engine oil. We hand tighten our drain plug and we went to check it and we can see it was tampered with by the service center. They have no business touching the drain plug during an inspection. They’re only suppose to inspect the oil through the dip stick. These people are a scam and attempt to do anything possible to extort money out of you. An independent mechanic checked the torque pressure with a tool and said it was deliberately overtorqued.

As a long time Subaru owner I not only value the quality of Subaru vehicles but truly value the level of service provided in maintaining the vehicle. East Hills Subaru continues to provide the highest level of service. My service advisor Natasha was terrific. Her professional friendly demeanor and knowledge of what was needed to maintain my Forester was outstanding. She kept me fully informed of the progress including going over a video provided by the technician working on the car. Service manager Jaime Nussbaum as usual was excellent. He takes a personal interest in your needs and provides excellent recommendations. In general, East Hills Subaru continues to provide excellent service in a friendly, clean environment. The only place to have your Subaru serviced.

I've always trusted East Hills Subaru in Roslyn, that’s why I have my cars services there. I'm so impressed with the new Video MPI, a new way of explaining the findings to their clients. This shows that East Hills Subaru in Roslyn believes that accountability and transparency could not be more important to both of us.

Just upgraded to a Subaru Forester 2025 and the service as always is amazing. They made sure the new car was ready with one on one support on how to use the new touchscreen displays and any other questions with the new car. Dennis and Jeff were incredibly helpful and we will always recommend purchasing from them.

Pretty trash service center. They tried to tell me my belt was worn. Went to a friend and he showed me there was no wear on my belt. They tried to get me for hundred of dollars for that repair. Paying for a tire rotation on an oil change is crazy though. I came back for the free nys inspection because I purchased a vehicle there and suddenly the next tech says the car is fine. They try to upcharge you everywhere. Hope everyone finds a reliable mechanic one day. Service advisors or whatever the people are at the desk are trash too. There’s one young guy that knows his stuff but the females and older gentlemen really don’t know squat.