Echard Collision Repair

Best body shop there is! Great vehicle repair! Ruff start with Carla poor communication but Then the owner Jesse took over my process and it was the smoothest process! Hope he’s the face of the franchise from now on! Will be ran much better!

The Reviews are NOT wrong. This place is a mess, if I could give it a negative 5, I would. We took our vehicle there to have some minor repair done. Nothing except some paint chipping. They stated it would be 2 weeks. It took 3 weeks. That’s not the worst part, they missed two spots where the paint was chipped off, about 2 inches and another spot on the door where there was some rust. Terrible, terrible, terrible experience. Go somewhere else.

Do yourself a favor and just go elsewhere. Communication is very poor and staff including the owner was very rude yesterday. A estimated 5 day job took 11 and each time I called or drove over there was a different excuse as to why the car was not done. No phone calls or texts or emails from Echard at all until yesterday evening. At which point they only said it's done. Would have been nice if they would have contacted me at some point along the way as to the status or delays on my car but no. Today they made me pay $20 more than my deductible. I even asked the insurance company weeks ago if this might happen and they assured me no. Anything above my deductible including any hidden credit card fees should not be part of the deductible. Quality of the most of the repair work seems OK but

Hands down best experience ever had. Jesse made it right! Best repair an paint by far strongly recommend!

Good experience with the Baltimore location, bad experience with the Lancaster location. I hate leaving this review because the shop came HIGHLY recommended. I received almost no communication while my car was in the shop. I had it towed there from the Baltimore location as they said the Lancaster location could get it done faster. After it was towed there, I tried to call many times while my car was there and there was never any answer or an option to leave a voicemail. I let the employees know that their voicemail box was broken but that was not fixed in the 2 months my car was there. I was referred to the Baltimore location by locals and one of their employees after posting on Facebook "Does anyone have recommendations for a repair shop that can work some of a deductible into an estimat