El Cajon Ford Service

We had our van brake down as we were traveling and had to tow the vehicle to El Cajon Ford Service Center on a Sunday! The service advisor, Wes, went above and beyond to communicate with us as the vehicle went thru the evaluation process and then the repairs. Communication was everything....Wes was understanding, honest, and helpful.....and the vehicle issue was fixed quickly. I cannot give enough positive feedback on how impressed we were with this service center!

Derrick was great with the diagnosis and service process. Kept us in the know and made it easy and clear. I've always had good experience with El Cajon Ford. Now it's even better with the new pickup and delivery service, especially as we live in Alpine.

Lisa Welch & the other Ford Associates were AMAZING!! I had a tight budget and a loan to roll over and they helped me find exactly what I was looking for & at a price I could afford! I love my 2022 Ford Escape! Thank you so much!! We will definitely recommend Ford El Cajon to our friends and family and will return for future purchases!

I took my 2019 F150 in for a transmission diagnosis, back up camera check, engine light check,, quick lane oil change and tire rotation. My service advisor, Bobby was very helpful in his reporting as to what the procedures were gonna entail. Picked up truck, was a little longer than I expected. None the less it was a good experience. Thank you El Cajon Ford!

Just had the worst customer experience at El Cajon Ford service department, manager, David Gutierrez. Had my service verified, by 2 employees prior to my appt today, that is was covered under my extended warranty. Show up for my appointment and now told by service manager it will not be covered and his employees made a mistake. Manager very argumentative, lacks customer service and doesn’t train his employees well. Not a good representation of El Cajon Ford. I will never go back. If I could put negative stars. I would!