Elite Mercedes

I’ve brought my Mercedes vehicles to this shop multiple times over the years for routine maintenance. Until recently, my experiences had been positive. The owner generally appeared professional, performed work by the book, and pricing had seemed reasonable. The shop’s strong review history also played a role in my decision to return over the years. On my most recent visit, however, I was taken aback by a labor estimate of nine hours for a repair that is typically booked by the dealer at around four hours. When I asked for clarification or whether the estimate reflected additional preventative work, I was told there was no specific explanation and was advised to take my car elsewhere. There was little effort to discuss alternatives, address budget concerns, or provide basic customer service

Always great service at Elite! Been taking our 2001 E class to Ray and his team for the past 10 years and car’s still running strong thanks to their thorough maintenance. Always super straightforward with recommendations and weighing the options. At recent service was extremely grateful for Ray’s attention to detail with some of the electrical gremlins that have popped up, and getting those resolved. Highly recommend for Mercedes service!!

I’ve been taking my cars to Elite Mercedes for a few years now, and I can confidently say it’s the best experience I’ve ever had with any shop. Raymond always takes care of my cars with top-notch service and attention to detail. I’ve owned several Mercedes over the years, and this is the only shop I trust. The team is professional, honest, and they go above and beyond every time. Highly recommend Elite Mercedes for anyone who wants their car in the best hands!

I’ll admit—I’m always skeptical when I see a business with all five-star reviews, but Elite Mercedes Service absolutely lived up to the hype! I had to jump-start my car earlier in the day and wanted to get my battery checked to see if it still had life or needed replacing. Without an appointment, I decided to take a chance and drive over. From the moment I arrived, Raymond and his team were incredibly welcoming and professional. Despite being busy, Raymond took the time to personally inspect my car. He tested the battery, checked the charging system, and confirmed that the battery was on its last legs. Since I already suspected it was time for a replacement, I went ahead with his recommendation, and he promptly installed a brand-new battery. But that wasn’t all—he went the extra mile. Wi

My son’s car failed smog! We took to different mechanics and smog places! Wasted lots of money on it! I was told to keep driving to reset computer, so the engine light will turn off. It never did! Finally took to Elite Mercedes, Raymond said we have to get a diagnosis check. It took awhile to get an appointment! After he replaced the tubing, he still find problems! It was more than what we want to spend on a very old car! But my son had changed a lot of parts on his own and I had paid the registration! So we took a chance with Raymond. He finished fixing it and even drove around to make sure the engine light won’t return! On his advice, I got smog right after I picked up the car. I passed! Smog is a rip off!