Enterprise Rent-A-Car

No business discounts is a disadvantages to rentals charging per mile no unlimited mileage offered and no business advantage or early return advantages presented with limited information on vehicles an inventory and not to mention no comparison rate to other competitors most likely will not recommend nor will I run again from them. To be a good customer means nothing to them so this displays therefore business marketing and customer care. While we're using their business to promote our housing business and renovation company.

I got into an accident on Nov. 20th, and went to Enterprise because Progressive customers are eligible for discounted rates. They were low on vehicles, so they comped me an SUV for the standard rate, which I was appreciative of. The totaling process took some time, and I spent some time looking for another vehicle. Ultimately, I spent 71 days in the rental, and I communicated solely with Krista who's the branch mgr I believe. Her attention to detail and customer service was amazing. If I should ever need to rent a car again I will definitely return here.

Great experience with Enterprise! The customer service was awesome—friendly, professional, and very understanding. There was a small dent on the car, but the staff handled it kindly and let it slide without any hassle. Really appreciate how smooth and stress-free they made the whole process. Highly recommend!

Came in with 25 minutes to close, I normally don't, but I needed a car and I planned poorly with a reservation at the competition. Needless to say, I'm sure while they weren't thrilled, they jumped to help and got me in and out of there before close. I realize my poor planning shouldn't have been their issue, but they really helped me fast and with a smile and I appreciated the quick service. Next time I'll remember to come straight to enterprise first!

Update: I couldn’t ask for a better resolution. Big Al and Dan were beyond helpful. Dan fixed the initial issue we had that caused me to give a bad review. He walked me though everything and made sure I got a car I initially should’ve received. He text me updates, made sure the car was clean and detailed. Big Al Johnson was awesome! He walked me through the features of the new car. We chatted and he was a very nice and understanding guy. I am glad we found a solution and I appreciate these two more than ever for helping resolve the issue! Car was not clean inside like I was told it was. Stuff dripping down the side of the arms, tires very differently inflated. Went to pick up a full size suv that was reserved. Called in to talk about what car it would be and clarified it was there. Said