Enterprise Rent-A-Car

This may be one of the best branches I’ve encountered, and I’ve done a ton of business with Enterprise, including my company. I can’t say enough good things about this Enterprise branch in Beverly, especially Tyler. He always goes above and beyond whenever I need a vehicle — professional, friendly, and incredibly helpful every single time. His customer service is top-notch, and he consistently makes the process easy and stress-free. Tyler is truly an asset to this branch, and I hope his leadership team recognizes how much he contributes to keeping clients like me stay loyal.

We recently rented from Enterprise to visit our daughter’s family over Thanksgiving. We were able to fill out preliminary information online making picking up the car an efficient and speedy process. Also returning the car was very easy and the folks working were pleasant and comfortable to deal with. We rent about three or four times a year and look forward to making Enterprise our go to provider

They never seem to provide a full tank of gas. So you’re either stuck paying a refueling surcharge (and does it actually get refueled? probably not) or you have to try estimate how much fuel to refill and inevitably go over, giving them free gas. Other than that, I have been happy with this location. I’m just frustrated at obvious cash-grab with refueling.

I wish I could give zero stars! they don’t deserve one, but in order for me to write this I am required to post one star so that being said anybody that’s looking to rent a car… buckle up for the truth! I’ve never dealt with a rental location as unreliable as the Beverly Enterprise. They never have cars, even when you reserve one a week in advance — and they’ll wait until the day before pickup to call and say there’s nothing available. What’s worse is they don’t even try to help or find a solution. No effort, no backup plan, no sense of responsibility to the customer. If you actually need a vehicle and don’t want last-minute stress, avoid this location!!!!!!!!!!

Just today I needed to rent a car at the last minute. With in a half hours time I had a car. The gas was almost full I am very happy. With the expedient service delivery plus kindness. I will let everyone I know to visit Enterprise at a moments notice !