Enterprise Rent-A-Car

***BED BUGS***** I rented a vehicle from Enterprise Rent-A-Car because my owned vehicle was in the shop for transmission issues. Shortly after taking possession of the rental vehicle (Blue Nissan Sentra 2025) I discovered a live bed bug inside the car. Upon discovering this, I immediately returned the vehicle and reported the issue to Enterprise, explaining that providing a vehicle contaminated with bed bugs was unacceptable. I was issued a replacement vehicle. I was told I would be updated if they found more bed bugs in the vehicle (they never called me, I had to call them SEVERAL times). Due to the serious risk of bed bugs being transferred from the rental vehicle to my home and personal belongings, I hired a licensed bed bug exterminator as a precautionary measure. The exterminator i

I scheduled with Enterprise to pick me up at a body shop at 8am. At 8:15am I attempted to call Enterprise to find out where my ride was. I was put on hold for 10mins and was disconnected. I called back again and was put on hold for over 30mins. While on hold, I contacted Enterprise via chat on their website and the person said they would have the shop contact me. Never did. The body shop secretary, who had called before me (and was put on hold), finally talked to someone and they told her they were sending the driver. After about 15mins, the driver called me and said he was here but he wasn't because he went to my house not the body shop! Finally, I was picked up around 9:20am or so. At the Enterprise store, things went fairly quickly as far as getting picking up the rental. But the rental

Everyone at the Burleson location was amazing! They were kind, professional, knowledgeable and extremely efficient. They handled everything I needed , answered every question, (even my ridiculous ones) , and made swapping out vehicles completely stress free. They all worked so great together to make the process extremely streamlined. I will 100% use this location again because of the crew ! Thank you!

GREAT GREAT GREAT SERVICE!! First I rented with budget because it was cheaper but the extensive credit check to rent a car turned me off. So I went back to Enterprise to rent a car (last minute for a family emergency) && they were exceptional!! They accepted my credit card, upgraded me so I had a comfortable trip and got me checked in and out fast! The manager was also very helpful and allowed the upgrade because my kids were too large for a Sentra. Will forever and always rent with Enterprise. I also got my deposit 24 hours after I returned the vehicle. I can’t overly express the comfort and the amazing service I got and the relief I had when they told me the car is about to be ready. I cried! I recommend them 100x’s over!

I believe the guy who helped me out was Dalton(?) in Branson. He is simply awesome at his job. Professional, but chill, he doesn't come off as a robot from corporate, just someone who enjoys interaction with customers while performing his job duties. By the time he was done talking I had no questions and the keys were in my hand. Great service