Enterprise Rent-A-Car

I would rate - (negative) 10 stars if that was allowed. This is the second time in a row I reserved a vehicle at Enterprise and they did not have a vehicle available. I don't understand why their reservation system allows one to make a reservation when no vehicles are available at the site I need to pickup the vehicle. I attempted a same day reservation, placed the reservation at approximately 2:40 PM for a 3:30 pickup. Totally disappointed. These two incidents happened with 5 months of each other. Enterprise used to be my favorite. They are now my least favorite. I will not give Enterprise another chance.

My care was towed after a collision to Caliber Collision where our neighborhood Enterprise is located. We have reserved several vehicles there I in the past. I reserved a compact car on Friday that was a Mitsubishi or similar. I was used rental points and cash for the initial 2 week reservation made on 10/31/25 for pickup on 11/2/25. When I went to pick the rental up on Monday, it looked like a clown car. It had Maryland plates, no hubcap's, and was dirty on the outside even after washing. I expressed my dissatisfaction with the Enterprise representative on site at the time of pickup. I asked if he had a better compact vehicle available. He said not that day, but he would try and get one in a day or two. I checked back with him the next day, he didn’t have anything available but said he

It was easy to book a rental and easy pick up process. However after I drove off with the vehicle, I realized it was kinda dirty. Chocolate on steering wheel and unknown gunk around center controls. I decided to go get it cleaned at the car wash where i take my car usually and found nut shells, pens, a pound of sand and dirt on drivers side mat and so much road dirt around doors and trunk. I spent 2 hours cleaning it but i figured i am just a clean car person. I packed the car and headed out on our trip the following day. After about 1 hour of driving I started exploring more of the car features and find the oil life at 0%! I am far away from where i started and 400 miles from my destination. I called the 800 # and they tell me I need to exchange the car. I agree to exhange in the next

We always rent cars from Enterprise in Denver and always get great service from Weldon, Kevin and Philip. They go out of their way to be sure we get the type of car we want.

Both the pickup and return were very easy and relaxed. I would definitely use this location again when I need to rent a car, because my car is getting work done at Autohaus Lake Norman. It's an easy walk there.