Enterprise Rent-A-Car

Rented a newer car that didn't have GPS for a long trip. Customer Service and local areas claimed they would find a car with GPS and would call me back. I not one time heard from Enterprise. I don't have issues other than when doing business with Enterprise renting vehicles. You would think after the size of this company and unsatisfied customers, they would do better! Never again will I let them waste my time with unresolved conflicts...

My niece was called by Tiffany, the office agent, and told a car was available for reservation pickup. Soon afterwards, we arrived circa 2 pm. Tiffany had placed a.note on the door that she would return in 20 minutes. We and six other customers waited outside the locked business for at least 40 minutes. Nobody was available to assist us, so many of the customers left. Tiffany eventually strolled in with no sense of urgency or an apology for keeping us waiting. She then informed us there was no key drop off box, which prevented us from being able to return the car before our travel departure. I would not recommend due to the inefficient, unreliable and rude service. This level of service is unacceptable , and it resulted in lost revenue for Enterprise.

I was supposed to get a car from grenada ms. that was provided by the company that i work for. When i got there i was informed that they didnt have one and to try oxford ms the next day. Instead of driving out there i called. They didnt have one either but asked for my phone number so they could contact me to let me know when one came in. No one ever called back. The next day was sunday and i had to have the car by monday so i called work and asked them if we could try memphis international. That is about 90 miles from my house. 180mile round trip. They had a car but the lady that was at the downstairs desk was dry and rude. I was standing in line not knowing if she was busy or not . She just glanced at me a couple of times and when i went up there, before i could finish my sentence had to

In the Grenada, MS office, Latifa and Mercedes were awesome. They were very professional and also personable. They took the time to greet every customer that arrived and took care of their needs. They made everyone feel comfortable and brightened their moods. I can see why the community trusts and chooses Enterprise in Grenada, MS for their rental needs. Awesome job to the ladies and also the service staff.

This place was so unprofessional. We rented a car a month before our trip and the day off was told that there was no car available while on the way to pick up the car. We have a confirmation email and was never told anything prior to us picking up the car. Will never use or recommend this place because of the unprofessionalism and rudeness. They tossed us aside like they could care less and it’s awful.