Enterprise Rent-A-Car

My experience was over the top excellent with this location. Napua went above and beyond to make this the most satisfying experience of my week of renting cars in Hawaii. I dealt with 6 other rentals over my 10 days in Hawaii and none came close to the "customer first experience" I received at this Enterprise location. Thank you Napua for your kindness, you made my day!

I rented an Enterprise car through Costco. I received a call a couple of days before my pick up date just to confirm my reservation. I was initially impressed with the customer service, that a real human was calling just to confirm my reservation and to ask if I had any questions or concerns. They mentioned they had our flight number and everything was good. I told them I was concerned about our flight getting in so close to their closing hours. The guy sounded not concerned and thought the half hour timeframe would be fine. Then today everything changed. Our flight has been delayed by half hour making the arrival time 5 minutes after their office hours. So before L got on my flight, I thought I better check in with the car company and let them know we are delayed and get information on ho

Once we got there, everything was good however getting there via uber was costly! Especially because the addresses on uber site took us to some weird area. And then we had to pay again to get to the correct place. But as stated, once there, they were friendly, accommodating and pricing was very good. Getting back to the airport via cab was a piece of cake. Nice vehicle and nice employees.

Awesome experience renting car from Enterprise ! Kudos especially to Napua, rental agent for her friendly, warm n professional actions. I had questions on operating newer features of this particular car n Napua explained patiently how to successfully operate it. Kudos for her patience n knowledge!

THE BEST STAFF, BEST CUSTOMER SERVICE, CLEANEST CARS! FAST, FRIENDLY, PROFESSIONAL. BEST EXPERIENCE RENTING A CAR IN KAUAI. THANK YOU 🤙🫡