Enterprise Rent-A-Car

I had a rental car from my insurance company. I worked with Mariah, in Macomb Illinois. She was wonderful. She went above and beyond to help me out when I could not get a ride to pick up my car and to be able to bring the rental car back. She took me over so I could get my car and that was above and beyond. She is a very good asset to your company. It was very pleasant to see such customer service in this day and age it's hard to find. Five stars for Mariah, In Macomb, Illinois

Both times I’ve rented from here, I showed up to pick up a car I had scheduled weeks in advance, only to be told they didn’t have one available. If there’s no availability, why not say that weeks ago instead of letting customers show up expecting a reservation to be honored? This kind of poor planning can easily ruin someone’s trip. Go anywhere else. The 1.7 stars on Yelp should have been my warning — I should have listened to the reviews. - Now I’m suppose to reach out AGAIN about this complain since the first regional manger didn’t reach out the first time….

Good experience with this company. They even send a text for you to reply to in case of car trouble or accident. The car we used for labor day week only had 4000 miles on it when we rented. It purred like a kitten. Very comfortable ride.

Need to improve their online reservation system, 2nd time I have booked a reservation and then get called close to the appointment time to be informed the vehicle is not available. I have had multiple great experiences with this branch but the inconvenience this causes in scheduling, drives me looking for a better option, unfortunately in our area there are not many. I tried calling both the Macomb and Galesburg branch prior to online scheduling and waited 10 mins with no answer. Finally gave up and just tried booking on line.

We used the Enterprise location in Macomb, IL. Reservations, pick up, and drop off were all flawless. We had no issues with the car, and our Customer Service person, Mariah, was knowledgeable, professional, and very helpful. Would definitely use this location again!