Enterprise Rent-A-Car

I recently had a very disappointing experience at Enterprise Rent-A-Car in Midvale. Jerom assisted me, and unfortunately, it was the worst customer service experience I’ve had. He didn’t ask me what type of car I preferred or if I had any specific needs. Instead, he assigned me a vehicle without any discussion or options. I was not offered insurance coverage or given any explanation about protection plans, which is something I always expect when renting a car. There was very little communication overall, and I felt rushed and ignored throughout the process. Because of this experience, I ended up leaving and going to another Enterprise location in Sandy to complete my rental. The difference in service was noticeable, and it’s unfortunate that I had to go out of my way just to receive basi

I had a great experience here. The associate that helped me was friendly and helpful. I was upgraded to a bigger car without charge. The car was wonderful and well maintained. I think the price was very fair for a 6 day rental. I've never had a bad experience with Enterprise anywhere in the country.

While my car was being fixed, enterprise provided me with a wonderful Toyota vehicle. It was immaculate and very easy to drive – comparable to what I already had and enterprise was willing to work with the repair shop and extend the amount of days I needed per the new repairs that the body shop found. I was very satisfied with my experience with enterprise and will use them again.

I rented here and my experience with this location was superb. My first time in Utah, and the staff were professional and friendly. After hours drop-off also worked great. Highly recommend. I’ll rent here again for sure when I’m returning to SLC again

I liked how friendly the staff were. A gentleman who helped me had a sense of humor and I liked that. I loved how Enterprise was in direct communication with Crash Champions. It was helpful that they drove me over to Crash Champions after I dropped off the rental car. The most helpful part is where one of the gentlemen helping me recommended that I ask Allstate to do a direct bill to Enterprise, so that way I wouldn’t have to pay any money out of pocket and wait for it to get reimbursed from Allstate.