Enterprise Rent-A-Car

Staff is EXCELLENT!! They go out of their way to ensure a great experience. They even remembered why I rented their car and gave me a ride back to the car repair shop. Rental rates are fair and the cars are great. Highly recommended!!

I had a great experience at the Milpitas location. Vivian, Kani, and I’m blanking on his name (Ryan? Maybe Justin? Or Thomas?.. please correct me as he deserves recognition) were very helpful and welcoming throughout the entire process from pickup to drop off. They were all friendly, knowledgeable, and genuine throughout my experience. They greeted me even while helping other customers and offered me water. Vivian offered a couple of options that were within the vehicle class I requested. She asked me what my vehicle preferences were and if there were any specific features I needed. She was very knowledgeable and addressed all of my needs. The car I received was in good condition and as advertised. Despite being further from me, I’ll definitely return to this branch because the people her

I booked a 7-seater minivan during thanksgiving period from here and booked online 2 weeks in advance of my travel, and they mailed me in 11th hour saying their minivan inventory is out of stock!!. How come that happen and what is the point then to book in so advance. They should have keep my stock or arrange from elsewhere. They gave me option of taking two small car or a over sized truck instead!! They need to understand two car need two drivers not every one liked those jumbo trucks for family travel. Hence I ended up with one car with no compensation or discount even when they said so. When I spoked to them and saying I can come early to discuss about the issue for a solution, and I showed up early, they charged me 1 hour extra of my original booking even when the fault was from their

I was helped mainly by Ryan but Vivian was great too when I spoke with her on the phone. Ryan is a sweetheart. He was courteous, friendly and attentive. This has become very much my favorite place to get a rental car now. They seem to really care about their work and they were a lot friendlier and easier to pick up from than an airport rental agency.

I made a reservation online and an appointment for pickup expecting a smooth process, but ended up waiting about 30 minutes because the staff prioritized incoming phone calls over in-person customers. When I finally got my vehicle, it wasn’t even the economy car I reserved..apparently, they had limited stock. Instead, I was given a larger car that burned through gas much faster, which kind of defeats the purpose of booking an economy vehicle in the first place. It would’ve been nice if the website mentioned that substitutions like that might happen. To make things worse, when I dropped the car off, they charged me a $7 refuel fee even though the tank was only slightly under full. You’d think they’d be a little flexible, especially since I didn’t even get the car I originally reserved. Hon