Enterprise Rent-A-Car

I DO NOT recommend Monroe Enterprise to ANYONE! I spoke to several workers prior to extending my rental they told me (4x) I would be allowed to extend my rental at any location. I arrived at the West Monroe location and was told I had to return at the Monroe one. (First false claim). I called the Monroe location (18th street) the man on the phone was adamant he was leaving at 6 and would not stay after. I explained I lived out of state & drove over 3 hours to extend. ( his store explained I would be able to visit any location). He told me I had “escalated” the situation when I asked to pay over the phone so he could leave timely & I could extend. He turned extremely aggressive & accused me of being aggressive towards him & told me he had no choice but to “take the keys”. I asked to pay & e

I did not received the type of vehicle I reserved in factit was downsized. Disappointed! Sub interior was disgustingly with no effort to wipe it down before being delivered to me. Windshield so dirty I had to clean it myself and found a crack which could have been charged to me if I not immediately reported it. And the right tire treads were too low. Enterprise needs to check and replace all bad car tires especially for safety reasons.

Rented a vehicle from this location. When I attempted to return the car that Sunday per the contract the location was closed and provided no key drop. I left the car at the location on Sunday per the contract and returned the following morninng at 8:00 to return the keys and the car was checked in at 8:01. Enterprise charged me an addtional days rental!! I made a call to the location and to Enterprise customer service and my complaint was escalated to the area manager which has not called me back to this date. I do not recommend Enterprise. **Update** Received a response Enterprise to reach out to customer service for assistance. I was told the branch manager would call me and get issue resolved. After waiting a day I called the branch manager and was told the area manager was about to ca

We've always rented our cars from Enterprise during our stay in North Carolina. Now that we are home we see that we will be able to rent from Louisiana's Enterprise. Let the fun begin with good prices and great cars.

No one ever answers the phone, they claimed they called me to set up my rental but I never received a call. They had 15+ cars lined up ready to go and hr before closing on Saturday but yet they had nothing available for me. This is a joke of a company and I will never be using them again!