Enterprise Rent-A-Car

I have never had issues with enterprise until today. I made a reservation last week Saturday for today in the afternoon. I got off early from work to be able to make it to the place on time, yet when I got there, the rep told me that they did not have the vehicle that I had reserved. Mind you we leave for vacation tomorrow around 5- 6AM so it would’ve been really helpful if I would’ve received a courtesy call letting me know that the vehicle wasn’t available so I didn’t have to drive all the way to the place to then get turned away.

Absolutely furious with this joke of a business. My i surance called with me and verified they could rent me a small suv while I wait on my claim to get worked out. Set an appt with me, and I show up the next day to the appt, to this guy claiming he just called me 5 min prior *he didnt* to tell me they dont have a vehicle. What a conplete waste of time, is should have gone somewhere else. After fighting him on it, they found some little tiny car I cant fir my fsmily in that I guess im forced to accept. I am irate and I si merely hope nobody wastes their time on this place. Going from a denali to a sentra is bs!!!!! And I didn't expect a denali like my vehicle but I WAS promised a small suv. This is wrong on so many levels. Crooked company. When doing claims, use the other one offered.

Terrible experience. Using this car rental Enterprise exclusively for over 30 years now .. made reservation online went to pick up car and was unable to get for numerous reasons , couldn't accept my credit card ,my car insurance wasn't good enough, and the list continued .vI want be going back . I'l apologize me. & Miss Eberly Regards Darrell in

Totally and completely satisfied with the services provided by the Enterprise Agents in Mt Pleasant, Tx. They work diligently to provide the one thing all customers desire: Total Customer Service from the front desk to the highways! JLDevlin, Mt Pleasant, Texas…

Don't bother having a reservation ahead of time. Called the morning of pick up to make sure a car was available at my scheduled pick up time and first was told they didn't have a reservation and then when they found it, I was told they didn't have any available cars until the next day. I even spoke to someone 3 days prior to confirm everything and even that wasn't good enough for them to actually guarantee I had a car supposedly.