Enterprise Rent-A-Car

The representative that set up my arrangement for a rental-had set me up with a rental at an airport. Once I arrived at the airport I was told that I needed an itinerary. I don't know why it was set up with the airport however this started the downfall from there!! Then I call a second representative that same day while at the airport that had placed me with another Enterprise location nearby and stated a vehicle was available. I received a call immediately from the manager from that rental location saying they have no vehicle in place and that their last vehicle was already rented. He also told me that he can put me on a waiting list as the day go by people turn in vehicles. I called a the third time with another representative from Enterprise and was told that I will be on a waiting list

I got work done at Caliber Collision and they work closely with this Enterprise. I was able to drop off my rental car at the repair shop and it was taken care of! Great customer service.

Awesome experience with my rental. Easy pick up and drop off process. I ask for a certain type of vehicle and I received what I ask for, That was on point.

Reserved a vehicle online. Go to the store at the scheduled time. I was I formed at the store that they had NO vehicles available. The reservation meant nothing. They said they might have one vehicle available in 7-8 hours if the previous renter actually brought it back. Had to walk 5.7 miles back home because I had no vehicle. Whole day was shot. NEVER AGAIN ENTERPRISE. I will never use your company again. After all, if you're a car rental company and you don't have any cars then what are you?

Very bad experience with this location the representative and professional there know how to talk to people. I spoke to get my car last week he said did not have no cars. You make me come Monday morning 8 o’clock and I’m there by myself so one minute two minutes three minutes from one minute to jump to 3 minutes, lady walked The runway here and she want a truck and give her a truck and I’m still standing there like an idiot but he’s an idiot. I’ll give you guys no star at all because you got that location of Virginia Beach Boulevard Norfolk site behind the dealership this is very very bad Service do not go there. I recommend anybody do not go there because people ignorant they don’t know the time and everything when I said to him I have to go open up my Restaurant this guy he doesn’t even