Enterprise Rent-A-Car

My car was in the shop and I had to take my kids to school and had to rent a car; I had an excellent experience with Enterprise Rent-A-Car. From start to finish, the process was smooth, the vehicle was clean and ready on time, and everything was clearly explained. General Manager Jared provided outstanding leadership and customer service. He was professional, attentive, and made sure all of my questions were answered, which made the entire rental process stress-free. It’s clear he takes pride in running a customer-focused location. Alicia, the agent who helped me at the counter, was equally impressive. She was friendly, efficient, and very knowledgeable about the rental options, insurance, and policies. She took the time to walk me through everything and made sure I was comfortable with

This location in Rexburg is a great place to rent a car. I really like the employees there. We were renting a van and, probably because it had sat there for days before, it was not as clean on the outside as it could be. The employee saw it and initiated an offer to take care of it right away and cleaned the outside of the van before we took the rental. It only took 5 or 10 minutes and it looked great. She also remembered me from my last rental which was really nice. But she was upbeat, kind, and helpful. The van we rented was great for our group of 5 adults.

I had a very welcoming and customer friendly rental with Jared, He was more than willing to go beyond what I would expect of any rental company and my safety and comfort was his first priority. Honorable mentions include a bit of free gas, a windshield scraper for my vehicle, and crystal clear communication

I’m absolutely disappointed with how I was treated by Jared and how he lied to me regarding rental policies when you make payment by debit card. The website clearly states paying by website requires additional documents if you have a drivers license from out of state —which I presented. Suddenly, after presenting needed documents, the guy I’m taking to tells me he needs to make a phone call to his supervisor to see if what I presented is valid; A recent utility bill and paystubs from 2 current jobs in Rexburg containing my current address. However I’m in the process of moving and my addresses are all over the place. Nowhere online or in the agreement statement does it say anything additional is needed. He comes back after calling his supervisor and says he cannot accept my reservation unle

I’ve worked with this location 3 different times through both insurance as well as personal use. They are consistently so AMAZING. Genuinely can’t recommend them enough. I never leave reviews but their customer service is above and beyond. Wish they were open weekends but it’s honestly worth it to add a couple days because their prices and service are so great.