Enterprise Rent-A-Car

Waited at this location an hour past opening (9am) for a reservation that was made two weeks prior. When I called customer service, they stated the worker had left to do a delivery and should be back momentarily. No sign posted to the door or any communication on the delay. After obliterating both mine and my husband's work schedules, I was able to finally get a rental around 10am. They were supposed to replace my 3rd row SUV with something similar. I was given a Jeep Compass where my rear facing child seat would not fit (2 car seats). Since this was supposed to be my daily driver for two weeks, this was not going to work. When I realized the seats did not fit, I returned inside and the worker informed me that there were no other options any larger than this. I was then on my own to contac

I needed a rental car while my vehicle was being repaired. I ended up having it for 8 days with no issues at all. The people in the office are extremely nice , when I picked it up and again when I returned it. You couldn't ask for better service! I was fortunate to be able to get a really nice Ford Explorer to drive, due to an upgrade from my insurance provider!

The vehicle wasn't clean, it had an awful smell in it. Never Had such a hard time getting booked & getting service. Been with Enterprise for years don't know if I'm going to stay or not

Great service. Were able to provide me with large SUV that I requested. Was a perfect ride that met my needs.

I rented a car to pick up Monday 1/19 due to my car is being fixed. I was due to pick up the rental at 8 am. I tried calling them starting at 8 am and continued throughout the morning, after no answer around 9am, I called the Roanoke store and spoke to a representative who told me that there were people out today and that there should be someone there now to answer the phone so i can go pick up my rental. I called the rocky mount store back still no answer, after another hour of trying to contact the rocky mount office, I then called the Roanoke store back spoke to the same person. I suggested he call the guy on his cell phone since he was not picking up at the store so that I would know to come out there and pick up my car , he said he would call him and then call me right bac