Enterprise Rent-A-Car

Absolutely NEVER again. Booked a car that I was told days after the booking wouldn’t be available. Told “oh well sorry”. Called corporate multiple times and promised a call back, never happened. Ultimately call the branch back to be told they magically have a car. I leave with the car, only to make it 45 minutes before the oil light comes on. Oil life in the car reads 0%. I call the branch, they tell me it’s “illegal” to rent and put a car on the road that needs an oil change. I ask her to check, she comes back, asks me for the mileage on the car, then tells me “oops sorry, it turns out it is overdue for an oil change”. I ask her what I need to do and she tells me I can bring it to a Jiffy Lube or Goodyear and have them change it and bill it to enterprise. WHAT!! Now, I dont even like havi

We use Enterprise for traveling all the time but this location just gave us an SUV that has a strong smoke smell and cigarette burn hole on the front seat last night. I have 4 kids and the fact that they even put this car on the line to be rented is disgraceful to put anyone in this! We have a 4 hr drive to visit family today and have been coughing. We got coughing so much last night just driving to a hotel from SPG that one almost threw up. When my husband went back in and told them last night right when we opened the vehicle, they said they didn’t have another car and would take $129 off. It’s a $624 rental and it’s disgraceful of enterprise to even put us in this vehicle! They also had the audacity to tell us to go to Walmart on our trip and buy Ozium to help with the smell. So we are s

This is my local enterprise branch and I must say I am lucky! I've rented from them several times now when my car decides it doesn't want to work. Each time has been a great experience! All the staff are very friendly, knowledgeable, helpful, and not pushy!!! If you've ever rented from somewhere where they've tried to push 18 million $ add-ons and even used scare tactics (I have had some horror rental experiences when traveling), you know how valuable it is that this place is not pushy! Instead, they present your options in a clear, concise, non-bias and knowledgeable way. Each car I've rented, has driven really well and been nice and clean. I wish I could clone this branch and place them anywhere I'm traveling, so I could just rent from them. Highly recommend!

The company does not ever have the cheep rental that is covered by insirance or warrantee companies so I always get charged. Then they told me the car, this time, was covered for ten days. Imagine my surprise to find they took hundreds of dollars out of my bank account for a rental I had returned over a month ago. They blame the company who was supposed to pay for my 'free' rental. I got charged for a full seven days and the company that was supposed to pay had paid for four days, their maximum coverage. At most I should have paid for one day and I should have gotten reimbursed for at least part of my money I put down. Why did they tell me the wrong nine of days being covered?

I had the pleasure of working with Alyssa when scheduling a rental car after my vehicle was damaged. What is typically a lengthy and often frustrating process was made incredibly efficient and seamless through Alyssa's assistance. Unlike previous experiences with other rental services—such as Hertz, U-Haul, and even other Enterprise locations—where I have encountered unfulfilled promises, attempts to upsell unnecessary coverage, and unavailable vehicle models, Alyssa provided a refreshing and professional experience. She was prompt, responsive, and ensured that the exact model I needed was secured without issue. Her exceptional customer service was evident throughout the entire process, and her attention to detail made this the easiest rental experience I've ever had. Alyssa was not only