Family Auto Body Inc

Another company feeding off people at their most vulnerable time. Wife broke down yesterday, cop called this company without even giving us the opportunity to call elsewhere or contact our insurance company. I tried getting on the phone to ask the driver how much it would cost and he played stupid as though he couldn't hear me. They also refused to tow it anywhere else except their garage. Finally gave my wife the bill after waiting there for over half hour and claimed they were giving her a great price of $300 to tow the car less than 8 miles. And then told us we needed to get the car within the hour or we would get hit with $30 overnight fee.

Scott is very rude and you can tell he all he cares about is trying to rip you off. He adds payments to your bill without reason, hangs up mid phone call when questioned, and refuses to accommodate or even work with the customer. Would not recommend this place in the slightest, has been a terrible experience.

This place is a RIP OFF. PERIOD! I had my car stolen and got towed here on Saturday. We wanted to bring my car home to a mechanic the same day because the car was drivable but the owner refused to do the paperwork, telling us to come on Monday instead. When we went there on Monday, he said payment in cash, that too a large sum. He should have informed us earlier when we called or when we met on Saturday that the payment would be cash. How do you expect someone to carry such large sum of cash always with you. He was rude, unprofessional and had a big attitude all the time. Don't ever do business here.

I would beware of this place. My car was involved in an accident and was towed here. Turned out my car was totaled. I have comprehensive so my insurance told me to clear out my stuff and sign a release form. When I got there, I noticed some stuff was missing from my car that was originally there. Nothing of value, thank God. My wife asked the owner if they get break-ins in which he responded yes. But the place is fenced in and he didn't seem concerned by it. This place is shady so again, beware.

Do not use this place. They are a total rip off. My son was in an accident and police had the car towed there and now the owner won't release the car without payment of over $600. It was a 2.4 mile tow from accident and 4 miles to my house. My son even offered to pay for the tow from accident to the shop so that they would let him get his tools and personal belongings as well as the plates but the owner said they would only accept cash. They are a scam and breaking the laws of CT limits on towing charges.