Firestone Complete Auto Care

Great experience. Had a slow leak driving from Denver to Cleveland for the holidays and had to stop here. Turns out the rental car had a nail or something pierce the tire near the wall and it had to be replaced. The new manager, Suzanne, got the approvals pushed through and got it replaced. She was calm and kind despite how busy it was. Staff was super nice and the work was quick. They seem to be rebuilding and they are doing a great job!

Suzanne was extremely nice and explained everything to me so I understood what was happening. I received a report on my vehicle with pictures of the parts that they recommended to be replaced. It made me feel confident that they were honest and didn’t try to take advantage of anyone.

My family has used Firestone for years. Most of our experiences were 5 star, until this location opened. Nothing but incompetence and poor service. Our first experience involved tires being installed incorrectly. And now we have an engine oil cap that was not put back on leading to a huge mess. Engine is now knocking. When we let them know they said what do you want us to do about it, call the 800 corporate number and file a complaint. Well, it was the same thing they said with the tire incident and nothing happened. Beware this place.

I had a great experience at Firestone in Altoona. The manager, Catherine, worked my car in for an oil change and completed the service in a timely matter. She let me know my battery tested bad and gave me a very affordable quote on a battery with three year warranty and roadside assistance. I will definitely be back for the battery and future car needs.

I have never had any difficulty getting an appointment and no matter how busy they are, desk staff have always been very friendly and polite. I get all of my oil changes here and got all new tires last winter. They have also checked out and taken care of other miscellaneous issues efficiently.