Firestone Complete Auto Care

Robert was really nice and explained the importance and process of an alignment. It was done faster than expected. Thank you! One suggestion wear gloves please there was some grease on my door and steering wheel. Otherwise highly recommend . 😊

I had trouble calling the store & drove up there to make an appointment. Chuck got me right in for an oil change. Afterwards we were discussing me getting tires later in the year & he gave me a quote for an upcoming sale as well as a quote for a tune-up. He didn't have to do that but always tries to save his customers money. I've been going to Firestone for 10+ years & it's service like this that keeps me coming back. Firestone saves me money in the short term but in the long term keeps me as a returning customer.

On a road trip and we stopped to have them look at a tire for balancing! The manager told my husband it would only be 30 mins and we were the first he was checking in. Then in walks a guy with an appointment at 9:00 but didn’t get there until 10 mins late and then another guy with a flat tire. Yet we were first there and told it would only take 30 mins, but they took the other 2 before us! They said oh they had appointments! YET the manager didn’t have the decency to tell us that they had 1 appointment in front of us - and the guy with the tire was a walk in!! I wouldn’t use them again - even if I lived in that area! We ended up being there 11/2 hours for a tire to be balanced! At least tell the customer you have appointments so that we can make the decision to stay or not!

I brought my car in for a new gas tank. I asked them to give me a call with a quote for the tank and labor and approximate timeframe if it needed to be ordered. They called me to tell me it would be $900 for a new tank and that I shouldn't invest in it because there's a hole in my frame. Mind you, I just had it inspected 2 months ago with the exact mechanic that was looking at it this time. There wasn't a hole, they put a hole in it and admitted to it. They said the mechanic put his finger through it but it definitely looks like it was hit with a hammer. Why are you poking at my frame when it's there for a gas tank replacement? Now I'm being told I won't be able to get it inspected next year because they put a hole in the frame and I should just buy a new car, when I just bought this car 2

Total incompetence on the service technician. I brought my car in for noise when braking at slow speeds. I informed the technician I had pulled the ABS fuse and replaced it and the ABS light came on. So without clearing the ABS codes they tested it and it read bearings. After replacing the bearings I still had the same problem. Four times I bought it back for the same noise after replacing the bearings again they decided it needed grease. 750.00 dollars is a lot for some grease. Stay away from this store or pay for unnecessary parts.