Firestone Complete Auto Care

Took my 01 BMW Z3 in for a tire balance. Service was good and the life time balance was a great price. After I paid and approached my car is where issues started. First thing I noticed was my window was left open, not the biggest worry since it was in good line of sight of the front desk but still odd. The main issue that I came across was when I got into my car, my driver side upper speaker cover was missing, and both tweeters we left dangling there. I went back into the shop and told the attending tech "My driver side speaker cover is missing, it was there when I dropped it off, what happened?". He responded with "It wasent there when I drove it", which doesnt do much for me becuase it was there when I dropped it off. After alittle back and forth he gets the tech who worked on my car an

I believe Firestone needs to recruit the correct and experienced mechanics. Few weeks back I dropped my vehicle for wheel alignment. They checked and told me that wheel alignment cannot be done at rear due to rusted bolt and nut. And asked to replace. So I checked with auto repair shop MyHonestMechanic and they did the alignment without replacing any bold and nut. Also suggested to apply rust reformer and said no need to replace anything.

I stopped in to get and oil change and inspection with two vehicles in 2 weeks. Both vehicles they said my wiper blades streaked even though they were not tested and worked fine., did not reat my oil life cycle. I also asked the air pressure to be checked and my sensor said the tires were low or there was an issue. I left and noticed the sensor was showing the same. He siad it would go away after a few miles. I then drove 20 miles and still a sensor issue. After chcking further the front eight sensor was not working. It is not right that someone tries to sell a service you dont need and dont look atvthe things requested. They have a sign about trust in the dealership. But obviously the original believed in it but not the managers

In the past, I have had some really bad experiences with Firestone staff and service. However, today, SSS Jim Fitzpatrick changed my whole paradigm and perception about the company and it's ability to deliver professional and conscientious service. He is a credit to the company, and I will return specifically to this store because of his representation of good service. Thanks.

An appointment was established within a day. Several tires to chose from to buy & service was within a favorable time limit. All together priced well.