Firestone Complete Auto Care

Highly Recommend Firestone Complete Auto Care! After trying several shops in the area and feeling like I was always being overcharged or coming back for the same issue, I decided to give Firestone a try because of their Black Friday sale. Best decision I’ve made! I was able to get new tires, brakes, and an alignment for a really great price. Lance was extremely helpful—he explained everything clearly, kept me updated throughout the process, and had my car ready to go in less than 24 hours. The service was professional, honest, and efficient. It’s refreshing to finally find a place that delivers quality work without the upsell. I’ll definitely be coming back for future maintenance and will recommend this location to family and friends. If you’re looking for fair pricing, fast turnaround,

Highly recommend this Firestone location!! Their service is exceptional and they are above and beyond honest and helpful! Ron and Cruz are amazing there! My barely 3 yr old car wouldn't start. I finally got it to start and called asking to bring it in asap for a battery check. They answered right away, were kind, and said to come on in. When I arrived, they checked me in right away and started to check my car within 10mins. They did the battery check for free and said my battery was perfectly good, and nothing was needed. They were right. I had done a bad remote start stop in the subzero cold the day before without driving it and it was probably due to that. It has been over a week in subzero weather and I have had no issues. They could have easily sold me a battery I did not need to

I had an awesome experience at Firestone in Elgin! The customer service was amazing from start to finish. Ron the salesman was incredibly helpful and made everything super easy to understand, and Roberto the technician did an excellent job with my oil change and fixing my alignment. My car drives so much smoother now! Thank you both for being so helpful and truly rocking it. I highly recommend this location!

Horrible experience. I called to find out how much it would be for 2 filters and a transmission flush on my CRV. I was quoted a price and made an appointment for the following week. I arrived for my appointment and after 30 minutes, I was informed they forgot to order the transmission fluid. I made another appointment for 3 days later. Again, I arrived and after about 15 minutes I was told that a technician had put the transmission fluid ordered for me into another car. I was also told that if I rescheduled yet again, I would get a discount. Today was supposed to be the 3rd appointment and I called to ensure they had everything they needed and we would not have a repeat of the earlier issues. I was told they had everything. When I inquired about the discount, they told me they were already

Chris helped me get new tires for my BMW M3. Excellent customer service and turn around time. Will come here for my future tire purchases. Thanks for the great service!