Firestone Complete Auto Care

A++++++++++++ A sincere thank you to Store Manager Jose for his continued customer service excellence! Jose’s urgency and expertise is top notch! My run flat tires for my Benz are a special order. I recently hit a pothole and my husband found the cut above my rim. I called Firestone and received my order same day from their warehouse! Jose leads his great team with pride and passion for his position! Thank you Jose for your dedication to your customers! My husband and I appreciate it! Keep up your awesome work! Respectfully, Tracey O’Brien

I went in to the Fall River Firestone to get a standard oil change and possibly some new tires ahead of a 500 mile trip south. The staff there was inviting and understanding. I expected them to take the whole weekend to with the amount of cars that were in their parking lot. However, they finished my vehicle with an oil change, inspection and new tires in the same day. If I am ever up this way again and need maintenance/repairs that I cannot do myself, I will definitely stop at the Fall River location again.

I had an excellent experience with Jose's car service! He's professional, reliable, and really knows his stuff. My car was serviced quickly and came back running smoother than ever. Jose takes the time to explain what's needed and never tries to upsell unnecessary work, you can tell he genuinely cares about his customers and their vehicles. I highly recommend Jose to anyone looking for honest, high-quality car service at this facility.

Had to get new steering rack understood weather delayed things but then after waiting about a week they discovered another issue linked to it. Hearing mistakes happen. Picked up my car they left the lights on praying for my battery. Windows seem weak now and I just had parts replaced for fully functioning windows. Start date of January 23rd. Follow up as of February 17th 2026 no actions taken to resolve matter. Corporate tells me every 2 buisness days someone will reach out. I've been called once. So I will continue to post here everyday with dates. Apparently today the 2 buisness days is a rough estimate.

Jade is the absolute best! Anytime I have any concerns or issues with my vehicle. She is so responsive and gets me in and taken care of right away. There’s not enough good that I could say about her and the quality of her work. She knows what she’s doing, and she takes pride in it as well.