Firestone Complete Auto Care

Walked in needing 2 new tires plus a new set of front and rear breaks plus rotors. They made sure it got done, and even stayed late to make sure it all got done in one visit. They were super friendly and responsive the entire time. Left with the best deals and felt good about everything.

Find a tire place that actually knows tires. I have bought tires where for over ten years. All the tires are under warranty. Two of them are worn very oddly and they say they’re fine. Went on 11/14 and had front tire replaced. Had to replace toe rods. Did that and brought it back on 12/6 for an alignment. ( We have a lifetime alignment plan for this car). 4/17 I had to replace a rear and sensor and noticed the tires looked bad. Scheduled an appt and they say they are fine. 7/21 a rear tire got a nail and had to be plugged. Brought them to another tire shop and they said they couldn’t plug it because the tread is too low. So we brought it to Firestone and they plugged it and when I asked if the tires were ok Nate said they definitely are and he went and asked the tech and he confirmed the

I recently visited this Firestone location to purchase and install winter tires for my 2015 4Runner. While the staff was polite and the installation itself seems fine, I left feeling extremely disappointed with the lack of transparency — and honestly, as a woman, I felt taken advantage of. Before my appointment, I received an online quote for $798.31, including installation. When I went to check out, the first total I was given was $1,238.75 — more than $440 over the online quote. It wasn’t until I questioned the price that a $120 discount was suddenly applied, bringing the total down to $1,118.75. Without speaking up, I would have been charged the higher amount. I was told the online price was for ‘carry-out tires,’ even though the online quote clearly included installation fees. Severa

I went there for four tires that were supposed to last 55,000 mi. They only lasted 9,000 miles before they were bald. I came in and had a conversation with the salesman, he walked outside and looked at my tires. He told me he'd order some new ones, when I came back a few days later, he couldn't even remember the conversation. He looked like he had been beaten over the head and shoulders with a stick, pretty sure he had been drinking or is heavily medicated? He was acting annoyed by me, wanted to offer a 50% discount on new tires, but the only ones they had available were more expensive so it was going to cost me roughly the same as the ones I was throwing out. When I talk to other people about this place, they've shared similar experiences about terrible service. Which is unfortunate, beca

They “patched” my tire. I almost went off the highway. Because the tire was flat. I had to stop 3 times on the side of highway to pump the tire to 40psi just for it to back in the teens just a few miles later. With the current weather conditions it was not exactly safe for me to do so. But I had to because someone messed up at Firestone. Please note that I was told my technician got off work just after my maintenance. So he either rushed it, or doesn’t know how to patch a tire. Pick your poison. And pick another place for maintenance. They were apparently more interested in up charging me than fixing the problem. For shame