Firestone Complete Auto Care

This is the place to go if you want the headache free auto care experience. Yes, it is slightly more pricey than most places but the 10% extra I pay is well worth the transparency, the quality guarantee and the level of service you get from not only the staff, but the manager, she is the absolute best I've encountered in auto garage customer service. Give this place a shot, be patient with their process and understand for auto work to be this top notch, things take time. You won't be disappointed by what they have to offer.

Janelle was extremely professional with the situation I was facing and put me as much at ease as I could have possibly been. She went the extra mile to ensure my problem was resolved and I was back on the road fast. Thank you so much for the speedy repair! Highly recommend for the courtesy, professionalism and quality. All rare qualities in business.

I am writing this review regarding the extremely poor customer service and unprofessional treatment I received at the Firestone Complete Auto Care located at 8431 Madison Ave in Kansas City, Missouri on November 4–5, 2025. As a loyal customer of Firestone for over 20 years, I have always chosen your company over local mechanic shops—often paying more—because I believed in the reliability, professionalism, and customer-focused service your brand once represented. Unfortunately, this recent experience has completely deteriorated my trust in your organization. ⸻ Background and Initial Visit On November 4, 2025, I had my vehicle towed to the Firestone location specifically to preserve the battery life. I informed the maintenance manager upon arrival that while I was aware the battery needed

Great Customer service!! Came in for Wheel Bearings but there were a few other issues that turned up in the process. Amy and the other service manager (i forgot his name). Helped get things taken care of and me back on the road safe and sound. Despite the long turnaround (like I said issues kept turning up based on the nature of the repair) will still be going back for other service in the near future.

I was worked in without an appointment since I was able to leave my vehicle there a few days. They had my vehicle in a bay before my ride even showed up. An estimate by the time I got home! I was told when to expect my van to be done approximately. Then it was finished a day early. I was very impressed with Amy. Very communicative on every step of the way, despite being pretty busy.