Firestone Complete Auto Care

We are from Topeka. Ran over something in Oak Park Mall parking lot. Had to replace all 4 tires because of our vehicle being an all wheel drive. They not only got us in, and taken care of, but they did so very quickly! I was surprised at how fast they got our car done. Lindsie, the gal who helped us, was very knowledgeable and answered all of our questions with hesitation! Thank you!

This location has been our go-to for all of our automotive needs for more years than I can count. Rarely we have to go to the dealship, but always check with our Firestone first. The main reason is the staff and the quality of their service. I trust them to do the best job possible. They are helpful pleasant and professional.

In December I had a family emergency out of town but needed an oil change. I explained my situation and urgency. This location was very responsive and got my car done very quickly so I could get out of town. I've had very good experience here with their customer service and work on my car.

I purchased my tires from Firestone expecting basic honest service, but instead felt taken advantage of. I came in for a complimentary tire rotation and was falsely told I needed a balance. The service was performed and I was charged without consent, until a male friend intervened. Immediately after leaving, all tire pressure sensors went blank, despite working properly when I arrived. When I returned for the follow up, I was told the sensors needed replacement at a cost of $750, later reduced to $350 only after my male friend contacted the store. As a single mother trying to maintain my vehicle, this feels predatory especially when the quoted repair cost exceeds the price of a new set of tires. I will be taking my business back to Costco.

Left rear tire was leaking air. A simple patch wasn't an option due to the location of the screw. Lindsie told me a tire was in stock and quoted me a price. I agreed and they swapped the tire. Everything was taken care of within an hour. Positive experience!