Firestone Complete Auto Care

I want to start by saying the work at Firestone Complete Auto Care - Middletown is truly 10/10, and the manager, Dan, is unbelievable in terms of professionalism and customer service. The quality of work and how accommodating the team is really stands out. About 2.5 weeks ago, I came in for two new tires and was very impressed. They were able to get me in the same day and were incredibly accommodating. During that visit, I was told my front brake pads and rotors needed to be replaced and was sent an estimate. I specifically asked about the rear brakes and was told they were fine and not something to worry about at that time. Additionally, the vehicle inspection report from that visit showed the rear brakes as “Check & acceptable ” in green. However, when I returned today to have my front

The service quality the people that you deal with, how they help you and keep you informed. I say that Firestone coming to Middletown was the best thing that could’ve happened to Middletown. I worked with Marcus and Dan and both of them were incredible. Damn was very informative and helped get my account straightened out. Keep up the good work.

This place is awesome! I have a Model S that was having alignment issues and they helped me get everything in order. It drives perfectly now! The team installed my new tires and wheels with care as well. I definitely appreciate the great service! My near by go to spot!

Great experience!! I haven't always had the best experiences at other Firestone locations but this location totally changed my impression. The service here was outstanding. The staff was amazing, friendly and kind. They honored my tire warranty with no hassle. The manager even had another employee pick up tires from another store so my tires could be put on same day. What a great team. I would rather drive farther and skip other locations to go back there. Thank you. You all are fantastic!!

I scheduled my service appointment through the Firestone app the day before and had a great experience at the Middletown, DE location. I dropped off my vehicle and was greeted kindly by the staff, who took the time to listen to my concerns. The team removed a nail from my tire, completed a tire rotation, alignment, oil change, and full vehicle inspection, all done efficiently and with care. I received a phone call when my car was ready, which made pickup smooth and easy. The front desk staff went above and beyond to make sure I got the best deal possible on all my services. Excellent communication, great customer service, and quality work from start to finish. Highly recommend!