Firestone Complete Auto Care

In reference to The Firestone company here in New Britain, Ct. I've been a loyal customer for decades. Today, I had the pleasure of meeting two of your service technicians. Namely, GRANT GESNER and MICHAEL RIVERA. These two individuals representing your company were accommodating, friendly, polite, caring, and forthright. They should be commended for their work ethics representing your company. Respectfully, Ronald (Ron) St. Pierre.

Pretty disappointing. Had to bring my car back due to a very bad vibration after paying to replace 3 tires. They said it was because of a lack of hub bearing rings because of my aftermarket rims, which is technically true for some wheels based on bore to hub size, but is not applicable to my wheels. I’ve gotten tires at another Firestone location and they seated my wheels and tires with no issues and no vibrations, so that was a peeve for me. My service was Saturday, 2/21/26 and as of 2/27/26 my coolant reservoir is completely empty, way below the minimum line. No leaks were found on their inspection so I can only assume this was missed. You would hope that if you bring your vehicle in for service, that minor things like this are caught and taken care of after paying close to 500$ in rep

After a really bad day watching the guys at Kingz of 920 West Main Street damaging my rims and then the weights FALLING OFF in my driveway. And then having them call me a liar and denying the damage. Firestone saved me! Nice guys. flexible, patient, knowledgeable. Did quick work very well and cheaply. STAY AWAY FROM KINGZ!

I had a choice of either going to Firestone or back to my dealer. I did a lot of research, and this particular Firestone complete in New Britain, Connecticut got 4+ to 5 stars. when I called my Subaru dealership, they quoted a price of about $250 for my 30,000 mile checkup. After my inspection with Firestone, they said the car was an excellent shape, and may need the brakes to be checked within the next 5000 miles. $29!!!! Now the dealership would probably do a great job, but they’d charge me for things that I do not need, based upon the mileage, and not the condition of the car. I've been to this Firestone in New Britain at least 5 times and have always had excellent treatment and service..

I had to bring my car in and was just so impressed by the customer service, especially from Adi Vishwanathan. Adi was incredibly kind, patient, and demonstrated tremendous transparency about everything. It’s clear this positive, customer-first culture is a core part of the company. A huge thank you to Adi and the team for being so great!