Firestone Complete Auto Care

I was in this evening, just before closing, and they helped me quickly! I had an issue with my tire and they got it fixed in less than 30 minutes. They also did a quick overview of my car and fixed my washer fluid tank! Everyone from the customer service rep at the front desk (Rae) to the tire tech (didn’t get his name but he was amazing)was amazing! I can’t recommend this place enough!

Carlos and Rayden really helped me out a ton! I had called the shop for an emergency tire replacement and they were super nice and eager to get me back on the road. Amazing customer service on their part. They are assets to your team! Thank you Carlos and Rayden! 🙏🏼🙏🏼

It’s hard to find good honest people with the integrity that we all deserve. This Firestone with Ryan and Angela is the best service experience I’ve had in a very long time. They turned me into a customer for life and I won’t be taking my vehicles to anyone else. And if you guys don’t know they do way more than just tires. Out of all the companies that advertise “we'll treat you like family” these guys actually DO.

Brought my work truck in for service, I specifically asked for the tires to be rotated along with everything else that was listed on my paperwork since this is a lease program vehicle. The tires were not rotated, most likely not even removed. I know this because I marked them beforehand. I called after the service and noticed this had not been done. The manager first told me that they were definitely rotated because she made sure to tell them. Then the story changed to “they are all the same tread depth so it doesn’t matter” and said that they would rotate them if I really wanted them to, if I brought it back up there. No thanks. I don’t have the time to give you a second chance to do what you were supposed to in the first place. Won’t be going back to them again.

Honest,, accurate work performed. When I asked them to check my brakes, they showed me the life that was left on them and told me that they did not need replacing when I was told by a shop in Defuniak that they need s replaced right away. Angie and the team are top notch !!!