Firestone Complete Auto Care

We worked directly with Emilio. Over the phone, we agreed to a crankcase vent hose replacement and a fuel system flush. When we arrived, we were told an oil change and spark plug replacement had already been done, work we never authorized. Meanwhile, the repairs we actually agreed to had not even been completed. That is completely unacceptable. You do not perform additional services on someone’s vehicle without clear approval. It is even more frustrating when the work that was approved is still pending. The entire interaction lacked transparency and clear communication. We should not have had to question what was being done to our own car. After this experience, we looked at Yelp and saw other reviews describing similar issues involving the same staff member. That is concerning. We e

I got a great deal around Thanksgiving Holiday but whats more important is that i found understanding with the personel at this location who met my needs and helped me out get full package for 4 new tires. After couple of months driving i can also say that the technician did great job installing the tires. I don't usually write reviews but this one is 💯 deserved. Thank you Jill and Tony, you guys are amazing

The driver’s-side rear tire lost air on I-80 during morning rush hr. Fixaflat let me drive it a bit but I couldn’t break the lugnuts and it wouldn’t accept air. I called Firestone and a calm, mature, fatherly voice encouraged me to bring it in. When I got there (1 mile away), the guy said I’d be “next,” which was encouraging! I waited abt 2 hrs wherein they changed all 4 tires (the flat, punctured one and 3 near-bald ones). Yay! When I drove away I was pleased and the 3 hubcaps were on. 2 came off along the way to my job (11 miles away down I-287) in a safe industrial park. I’d put them on some 6 mos b4 & they never came off. I called Firestone and was told “if they were on when you brought it in they were on when you left,” & when I called again I just asked that next time they attach the

I had an excellent experience at Firestone thanks to the Service Manager Emilio. From the moment I arrived, he was friendly, attentive, and made sure I fully understood the work that needed to be done on my vehicle. He took the time to explain everything clearly, gave honest recommendations, and never tried to upsell unnecessary services. What stood out most was their professionalism and genuine care for customer satisfaction. Emilio kept me updated throughout the process, ensured everything was completed on time, and the quality of service exceeded my expectations. It’s rare to find someone who truly goes above and beyond to make sure customers feel valued and taken care of — but that’s exactly what Emilio did. I’ll definitely be returning to this Firestone location because of the excel

I had a very disappointing experience at the Parsippany Firestone. I arrived for a scheduled oil change, which took two hours despite having an appointment. During the wait, the salesperson told me I needed new spark plugs. Since it was my day off, I was very clear: I didn’t mind the expense, but I didn’t want to waste my time. I told them if they could do the work immediately, I’d proceed; otherwise, I’d come back another day. The attendant assured me they would start right away. However, after waiting nearly another hour, I checked on my car and saw no one was working on it. It turns out they were still waiting for parts they hadn't even received yet. I ended up taking my car elsewhere, only for another mechanic to inform me that I didn’t even need the spark plugs. It’s upsetting to ha