Firestone Complete Auto Care

I wouldn’t recommend this place unless you are also a mechanic. My vehicle went in for brakes , an alignment , and tires . First they tried more than once to push unnecessary extra services and then on my drive home I noticed my vehicle engine temperature started rising and before my visit my vehicle has never had coolant problems in the slightest . I let my vehicle cool down and this morning I checked my overflow reservoir to my jeep and noticed no traces of antifreeze only water and very little water . I don’t even put water in my jeep . Filled it back up with antifreeze and drove it over 50 miles and no more problems meaning they drained my reservoir . This is why I told the service desk member I didn’t even want them under the hood of my vehicle . Warning the next customer so no one en

I made an appointment several days in advance and like clock work I was in and in out in a timely fashion. In my experience at this particular location I have rarely ever had a long wait. As usual I'm pleased with the service provided and details of the same. Even without asking, they inspect my vehicle for possible issues or concerns and recommend actual needed services. Overall I'm very, very pleased with the service Chuck and his team members provide.

Firestone Prattville Alabama. Always a pleasure to deal with. They have a great team of individuals that are always eager to help, and no matter how busy they get, they always do their best to make you feel like a million bucks.

Firestone been my home mechanic shop between chuck and morris greeting me at the counter and the technician make sure my cars and fix correctly best shop in Prattville for your everyday mechanic needs

I recently purchased tires from Firestone, and I have to say — the customer service was absolutely outstanding! From the moment I walked in, I was greeted with genuine warmth and professionalism. The team took the time to explain all my options clearly, answered every question with patience, and made sure I felt confident in my purchase. What really stood out was how seamless and stress-free the entire process was. They went above and beyond to ensure I got the best value and that my vehicle was ready to go in no time. It’s rare to find a business that treats you like family, but Firestone truly delivered that experience. If you’re looking for top-notch service, knowledgeable staff, and a team that genuinely cares, Firestone is the place to go. I’ll definitely be returning for all my futur