Firestone Complete Auto Care

I brought in my vehicle to do a brake inspection. It was recommended to purchase 4 brand new tires, rotors, and a lifetime alignment. Once services were complete, my vehicle didn’t drive the same. Not even 15 min from leaving, my tire pressure light came on, and I returned the car. Also, there was a metal scrubbing sound when I pressed the brakes. So they put air in the tires, and recommended I bring the car back if I still heard the sound. The following morning, tire light came on, and now I don’t even trust nothing the technicians. I have to take my car elsewhere to see what was really necessary to fix. I followed every recommendation and now I’m out 1200 dollars. I don’t trust this location AT ALL.

Shout out to Zach for pumping up my tires today! He was very nice and helpful and we had a good chat! I’ll definitely be back for a tire pump next time :) he’s a great worker!

I really hate to leave a bad review like this, but its long overdue, and I would hate for another young woman to experience this. Originally I came to Firestone to fix my check engine light and was quoted $800–$900. In August, I finally dropped my car off and paid for the service. As soon as I drove off the lot the check engine light came right back on — literally within minutes. I called to let them know and returned the car, and they kept it all day for a diagnostic. Later, I was told they had installed the wrong part in my car. What shocked me was the lack of accountability: • No apology • No acknowledgment of the inconvenience • The technician told me, NOT the manager • Even the technician didn’t apologize They said they would order the correct part and call me when it arrived. I wa

This was a very aggravating experience. I had my car towed here for backfiring and trouble with acceleration when I would first turn it on. Everything started out great they put me in their queue they said that they would have someone look at my car the next day and diagnosed it. I called 3 days later and the manager answered the phone he began cussing because he did not know where my car was. I was told again that he would try to get someone to look at it that day. I called back again 3 days later for an update and I was told that they had been waiting for me to get them approval on installing a new battery in my car. They never made me aware of this. I went in person 3 days later to get an update on my car the man at the front desk was confused and irritated that I was there saying that

I work nearby. I'm able to drop it off before work and leave the keys in the drip box and pick it up at the end of work. I would get calls updating me of the status and issues with the vehicle throughout the day.