Firestone Complete Auto Care

Anthony, the general manager is great. He really puts in the work in and explains things to you thoroughly. I’ve been going here for 3 years and have never had an issue. Most recently, my lower control arm ended up coming off on my way home from work. As it had to be towed in and couldn’t be moved, he did the work in the parking lot on snow & ice. They really do give you quality work and although expensive, it’s worth it 100%. I continue to return here due to the client interaction and overall help they offer. This would have costed me an arm & a leg at the dealership.

Firestone to the rescue! We had a flat tire late in the afternoon, called Firestone to see what they had available and they worked us in to get it taken care of same day. One of the workers even offered to stay past the end of his shift to help out since they only had one mechanic at that time. Would recommend them to anyone needing tires.

A few lights had come on in my car so I went Sunday to get my car looked at here. Easy to book an appointment and got confirmed quickly. All staff is friendly, knowledgeable, and pleasant to discuss with. I cant remember his name but I believe I worked with Allen (?) and he was excellent to work with. Took me in the back to show me exactly what was wrong which I appreciated. Very pleasant experience, in fact the best I've had at a car shop thus far! Absolutely recommend going to this location if anyone is needing car work done and will personally be coming back in the future.

I got a flat tire one way back to Michigan from Tennessee. Luckily they had a new tire in stock and were able to get it fixed and had me on way right away. Very friendly and great customer service!! Would highly retimed.

By far the worst automotive service I’ve ever experience. About a year ago or so I brought my EVO X here for a simple alignment.. I told the manager that it has a remote start on it (it’s manual) and to put that in the notes and let his techs know. He assured me he would! I told them not to park it in gear. Lo and behold, sure enough they finish my alignment, tech parks it in gear and I watch as my car goes flying onto the curb. Rips my bumper off, tears up my under carriage and about a day later I find that I have an exhaust leak that was knocked loose because of it. Manager shows up about 30 minutes later and says he’s going to “patch it up”, bends my bumper back into place, zip tie undercarriage best they could piece it, etc (which has never been the same since) and I went on my way pis