Firestone Complete Auto Care

I’m very, very grateful for the excellent service that I always receive here. This is a wonderful location with superb service. Lots of class and hospitality and honesty. Your vehicle will receive excellent care. I am very thankful and encouraged that old fashioned customer service still exists. Job well done to the awesome crew! Vehicle maintenance is somewhat stressful but this place goes above and beyond.

Christopher, the Sales Manager, is truly amazing. Not only is he knowledgeable and professional, but he leads with genuine care and integrity. You can tell he loves what he does and genuinely wants the best outcome for his customers. That kind of leadership sets the tone for the entire shop. Jose was my initial contact, and I have to say, he’s a straight shooter. Clear, honest, no fluff. He communicated exactly what was going on, what my options were, and what to expect. In the auto world, transparency like that is invaluable. And Mark, the manager, delivered top-tier customer service. Friendly, attentive, and solution-focused. He made sure everything was handled smoothly and professionally from start to finish. The whole team operates with integrity, professionalism, and real customer

Good experience overall, they gave me an hour and 30 minutes estimate time and got me out of here in less than an hour. Edgar the guy who worked on my car was so friendly and nice. We had good conversations and i thank him for that too.

I choose this place because, I wanted to experience different customer service from the Firestone I used to go in Escondido. I’m so happy and glad I did it! Christ was very respectful and helpful ever since I called to make my appointment. Then Michael finished my service experience and he was as helpful and kind as Chris. Thank you for your excellent customer service , other than the service you offered for my vehicle. I was taking it to different places for my needs for it to be completed. You saved myself trips to different places as well as time. Everything my car needed was done the same day at your shop. I’m very grateful and happy with your service Thank you!!

Chris at Firestone went above and beyond for me getting back on the road safely. His customer service skill and honesty throughout the whole process was reassuring. He is very knowledgeable and explained the function of everything and also gave recommendations. I will be going back to Firestone due to people like him.