Firestone Complete Auto Care

This Firestone is the best in the area. They’ve undergone significant improvements since 2022 and other reviews. I have always been treated with kindness, professionalism, and honesty here. This team truly cares about their clients and their vehicles. I don’t understand the reviews berating them for simply doing their job. My car feels safer and just better whenever I have service performed here. The mechanics, managers, desk staff, phone staff are all incredibly polite and will go out of their way to assist you. Kindness always gets kindness in return. Also cannot beat their lifetime alignment program and their pricing on tires is phenomenal. I have never felt “upsell” or “urgent” sales tactics / just professional honesty from people who KNOW cars and tires. Five Forks residents / this sh

I took it in for new tires. They recommended $1000+ of "upsell". I "bit" and had break fluid, coolant, serpentine belt and rear shocks changed. They called me at 6:50pm that day to pick it up (10 minutes before closing). They said that it was ready and fine. I raced there to get it before closing. When I started it up, it made a "God Awful" noise. The serpentine belt was improperly installed and was SQUEALING...VERY LOUDLY! I had to leave it overnight, and lost use of it for another day...my wife had to come back and get me, and now I we had to do more trips to Firestone (PiTA)! Over night, they sent me a work order for another $330+ for a new belt/pulley/tensioner (including additional labor)! I called them the next day to find out what happened, and they apologized and said that it was

I had a great experience at this Firestone location for a flat tire that had to be replaced . The staff was friendly, professional, and explained everything clearly before doing any work on my car. The service was quick and the pricing was fair. It’s hard to find honest auto service these days, and they truly exceeded my expectations. I will definitely be returning!

I brought my Jeep in for a tire alignment. Amanda King helped me and she did a fantastic job. She took the time to explain the process to me and made sure I was satisfied with everything before I left. I’ll be a returning customer because of her customer service and the quality work Firestone mechanics deliver.

Sam short for Samantha was great at her job and loves what she do.... Sam takes time and listens with everyone and makes sure they understand what is going on with there situations. I truly enjoyed her and the rest of the team. They all played a huge part in all of there areas....