Firestone Complete Auto Care

Firestone as a whole does a pretty good job. Accepting appointments and letting you know how long it will take. The place is clean. I had a fuel pump and neck replacement a little while back. THe original fuel neck sent was the wrong size. Then I had to wait over 2 weeks to get another appointment while waiting for the proper fuel neck. Then after they replaced it (they provided some discounts for the wait) now it is again the wrong size. So when I fill my gas tank I now have to hold the pump while it fills. Not a big deal until it is 20 below 0 outside. I cannot click the hold function on the gas pump and leave it there pumping, I have to manually hold it until it's done filling. The credit card option is overall good. It's 6 months interest-free, but after the 6 months the interest is

Junk service. I go there and my brakes were just fine. And then out of nowhere my brakes are just going to floor??? I looked at the reviews of this place and I’m not the only one this has happened to. Terrible place. Don’t recommend. They are absolutely scamming you guys. They tried getting me to spend $270 for a 45 minute job of replacing one of the rear brake lines. Just one. It’s rubber too so I don’t know how it get rusty. But I ended up talking the price down to $175. Honesty though I don’t feel like it needed to be replaced because it was just fine when I brought it there. So now I’m out $175 when I could have just replaced it for $40. And I guess they don’t want me back so it’s cool guys. Keep on scamming the other people. I’ll go to Ralph gruba or Steve’s bug clinic. 😎

These guys are life savers! they did an amazing job. When I spun out and ended up, landing in a snowbank ice punctured the seal on my tires, making it hard for them to retain an inflation when I was trying to blow them back up again, and these guys were able to get the seal realigned on my hubcaps and get the ice out of my tire, saving my tires. These guys are absolutely amazing and not only that the tow truck and I showed up five minutes till closing and they stayed an extra 20 minutes just to help me out. I will recommend this place 100% I will even come back to get new tires as soon as possible that are more weather appropriate.

I had a fantastic experience at Firestone St. Cloud! The team was incredibly helpful, providing straightforward information, an excellent diagnosis, and clear options to get me back on the road. They took the time to make sure I had all the details I needed to make the best decision, without just trying to upsell services. They even took me back to the vehicle to show me exactly what was wrong. It’s clear they truly care about their customers. Highly recommend!

Love this place! Came here with rattle sound under rare passenger seats. I was thinking the worst and am in Minnesota with -15° temps. Turned out to be a fine of lodged ice which they cleared out for me and sent me on my way. Dave was the gentleman that talked me through it all giving me peace of mind. Good guy! Excellent place! Love them!