Firestone Complete Auto Care

Booked because I visibly saw a nail in my tire which I told them when booking and when dropping the vehicle off. I also reported the tire has a slow leak. When I came to pick the vehicle up, I was told they were unable to find a nail in the tire, even after spraying the tire down but, they replaced a faulty valve stem. I argued with the cashier that I know there's a nail in the tire because both my daughter and I saw it easily. He reassured me they did not find one. I didn't see a point in arguing as he clearly was not listening (what happened to the customer always being right?). I brought the car home and asked a family member to take a look, low and behold, a nail in the tire! This is a specialty tire center. Do better!

Incredible customer service and knowledge! Gavin & Justin took great care of my Chevy Tahoe with a last minute issue right before closing to get me back on the road home. SO grateful for their kindness and expertise…they explained everything thoroughly to reassure me my car was safe to drive 2.5 hours home after an error by our local mechanic.

Dawn and Logan were awesome, great customer service, great personalities, and alot of fun. They took me early when I arrived, explained everything and I recommend the hills plaza store to everyone. I bought my tires from there, and Dawn took care of me, I explained I wanted to most aggressive all terrain tires I could buy, I wanted top end, she walked me through it, and done! Paid, and and snowed the next day! Lol 😆 I would be glad to do advertising for that store, awesome 👌 Folks, you gotta go there for any car or truck needs. Thank you Dawn and Logan. Sincerely, Tib Bunnell

They offer reliable and timely service but the prices are are on the high side. Also, the chairs in their waiting area are not the most comfortable in the world, for a guy of my size. They're much too narrow. I feel like I need to squeeze myself down into them. They could stand to be another two inches wider on each side, at least.

Professional service, replaced all four tires with 70000 miles warranty tires for winter. Salesman is very knowledgeable and offered whole life tire rotation and filter changing package. Fast service with promised time. I had to wait some time even after setting an appointment, but other than that satisfied with the service. Will see how the new tire serves over time.