Firestone Complete Auto Care

Huge shoutout to Josh at Firestone in Troy, NY for outstanding service. He was professional, honest, and took the time to clearly explain what my car needed. The work was handled quickly, communication was excellent, and the whole experience felt straightforward and trustworthy, which isn’t always easy to find with auto repairs. If you need reliable service, I highly recommend asking for Josh at Firestone Complete Auto Care. I’ll definitely be coming back for future maintenance.

I will never go to Firestone ever again! I took my car there to get an oil change picked it up then the next day a light came on, brought it back there and they’re saying it was another problem occurring when it was never occurring before. I dropped my car off. They charge too high for a piece that cost $50. Customer service was so bad there. The lady started arguing with my husband because they didn’t have an exact reason why something was messed up now mind you the piece that was messed up can come from due to an oil change and I when questioning them how did this occur? They gave me five different answers. The one person said they’ve been in that business for 30 years and they never seen this problem happen to a car mind you I have a 2018 car. They are unprofessional there they charg

I’ve had my tires replaced here several times. The staff members are knowledgeable, helpful, and don’t push you on unnecessary repairs. I’ve had the employees explain in detail the function of various car parts and walk me through the pros and cons of preventative maintenance. Overall I’ve had positive experiences, especially give that its a chain location. I recommend this place to other people in the Troy area. Opt for the tire warranty!

Warning!!!!!!!!!! This is the worse experience with an auto body shop that I’ve never had. I paid $1,200 for new brakes, pads, rotors, and a tire. Less than six months later, the brakes were squeaking badly. When I returned, I was told that “sometimes we just get bad parts when we order them, and it happens.” They claimed to replace the parts with “painted or coated rotors” that would last longer. The next day, I took my car to another shop for inspection and discovered they had simply swapped in cheap, uncoated parts. No honesty, no accountability. To make matters worse, they lost my lug nuts and tried to brush it off by saying, “It’s OK, no one’s stealing tires or rims anymore.” Completely unprofessional. At this point, I cannot trust this shop with my vehicle or my time. I have all r

My experience here at Firestone was amazing. Brandon Blanchard store Manager and Trish Korfhage were very helpful and caring to my needs. It was a great experience.