Flex Wash

When I washed my Lincoln 2 weeks ago the drivers side mirror got torn off. The owner said it wasn’t his problem. Fortunately Kring fixed it. But I’m dismayed by the owner’s attitude toward us. Addendum to my review: the manager of Flex Wash has responded with some bizarre accusations. My review is honest. My car was never “sideswiped”. I’ve tried calling the phone number listed on Google many times. There’s never been an answer and I get a message that says the mailbox has not been set up. We are 40 year residents of Petoskey. I don’t think we have ever been treated in this manner by a P-town business owner.

What an absolute joke of an establishment & unbelievably rude staff. Single lane service that traps people into having to pay (definitely non-customer centric services, & a better FTC would make sure businesses like this pay the fine for such unethical purpose design). I desperately needed to vacuum the inside of my car. This eyesore takes up an enormous amount of prime real estate with VACUUMS. There is an entire parking lot of vacuums - & you can’t use them without being a paying customer who gets trapped in their wash line. Oh, & you only find this out once you’re stuck in line. There is no simple exit, or pull around. I was in the back of the line for about 5 minutes, only to have some gump walk up to my car & just tell me I can’t go through the wash because of the bike rack on the

I took my truck through the wash and didn’t realize the brush didn’t touch the back. JJ, the GM, informed me that if I took my hitch off it would. He then spent 20 minutes with me getting the rusted hitch off and let me go back in for free. Shook my hand, and sent me on my way. Amazing guy. What a great experience.

Friendly staff and super clean facilities! I’ve been to some car washes that have really messy vacuum areas and some that don’t even work. Love that they provided microfiber cloths and had compressed air for detailing at each station. Not only that but they also have an area to hang your mats as well!! I’ve never had anyone come up and ask if there was anything else I needed when at a vacuum station, but I guess there’s a first time for everything! Love that one of the staff members JJ made sure I was satisfied with my visit and offered additional assistance if needed. Love the details!!! Keep up the great work!

The teenagers that work there are very nice and professional, it’s the older adults that worked there a.k.a. redhead, almost balding older guy he could take some notes. He’s very rude!! And this seems to be a pattern with him. I can see why your turnover rate is high. Also install a damn mirror above so we can see what we’re driving on because you sure love to yell at people when it’s not that loud in the tunnel telling us go left or go right- if you install a mirror so the driver can see the reflection of our tires you wouldn’t have to yell.