Florence Body Frame & Towing Inc.

Not the best experience with Florence body and frame. When we found out 3 weeks after dropping our car off for repairs that insurance was not going to cover it I immediately contacted them about picking up the vehicle. I was told it would be $1100 for storage fees that were never disclosed up front. They were willing to negotiate but in the end I still had to pay $350 to get the vehicle off their lot. We’ve been customers for 25 years and after our experience today I won’t be returning. While they did some things right (which is the only reason I gave them 2 stars) I do feel like there was plenty wrong here and they knew I had no choice but to hand over my money to get a vehicle back that they hadn’t done any work on and only had written a partial estimate up for it. I’ll give credit where

I needed help getting my roof racks off that the Audi dealership couldn’t help me do. I called and spoke to Ally who was amazing. She said when you have time pull up and let me look at them. I’m so excited to say that my roof racks are off now yayyyy!! Very professional and helpful environment!! Thank you!!

Just got my 2010 Accord back from Florence Body & Frame. I am very pleased with the quality of the work that was done and the courtesy of the staff. I recommend them to anyone who love loves their car like I love mine.

Mike and the dispatcher from Florence Body Frame and Towing came to my rescue after I had a tire blow out on the expressway. They arrived 25 minutes after the call, and were empathetic, helpful, knowledgeable, friendly, safety conscious, reasonably priced and went above and beyond in customer service. I recommend this group highly.

After an accident on Dec 15, they took my auto to their shop in Florence, keeping me informed at all points. the insurance company "totaled the auto" and Florence went out of their way to explain possibilities and their time line if I were to elect keeping the vehicle as a "totaled vehicle". the entire project was handled with professionalism and "down home friendliness". They are my selection if ever needed in the future.