Ford Service - Priority Ford

Rodney did an excellent job. I truly appreciated the level of customer service he provided. He kept me informed with step‑by‑step communication while my vehicle was in for service and offered clear recommendations on what was needed to get me safely back on the road. His outstanding service and professionalism stood out. Quality service is hard to find in this area, but because of Rodney’s exceptional customer care, I will definitely return and continue my Priority for Life experience.

I was out of town thanksgiving day when my truck had issues. I had AAA tow the truck to Priority Ford where I left a message and keys in the early drop off box. The next day I had to be back in NC where I live, but Kevin contacted me at 7:30AM and let me know they would take care of my truck. Later he sent me video of the issue and let me know what the fix would be. The truck was fixed that evening and I was able to pay securely online and my brother was able to pick up the truck the next morning to bring it back to me. This was one of the best and easy customer service events I have been a part of and I thank Kevin and his team for their professionalism and responsiveness!

I reviewed a text from Fred about s software error on my rear view camera, I replied that I believe I got that update in September. Fred recommended I bring my truck in, better safe then sorry. I made an appointment and dropped my truck off. After my appointment I received a call from Michael that my moon roof software update was completed. I asked about rear view camera that I had made the appointment for. Michael said I don't know the paperwork I have is for the moon roof software update. When I arrived to pick up my truck the service manager was there (sorry I forgot her name) and I asked about witch recall was done. Service manager reviewed paperwork and looked my account up. Rear view camera was done in September and moon roof done at that appointment. Why couldn't Fred or Michael h

Goods: Everyone is polite, facility is clean. The actual employees are professional. Quicklane (the other shop on site) has been good for doing oil changes and regular maintenance. Bads: System is inefficient. Dropped car off for an 8:15 service appointment to update backup camera software for a recall, and diagnose a ticking noise in the engine. The whole day passes with no updates. I text the number on the automatic thread to speak with my service advisor, no response. I call the next morning and I'm told there are still two vehicles in front of me to be seen for the engine diagnostics. Also, the recall has not been addressed. My advisor hopes I should be seen within the next few hours. I text the number a few hours later, no response. I call back that afternoon, and now my service a

Quick and complete service within 90 minutes as I waited in lobby... Was kept abreast of work being done and the time as I waited... Great staff and very clean facility... A little costly, but quick...