Forest City Auto Center

Purchasing our new car from Forest City Auto Center was an enjoyable experience. Brandon and Jordyn were friendly and easy to work with! We would recommend buying a vehicle at Forest City Auto Center.

So I just got my oil changed by the Forest City Auto Center, and since it looked like the air filters needed to be changed out, I went ahead and did that too, thinking the whole thing wasn't going to cost me that much. How wrong was I... The whole thing between the oil change, parts (the 2 new air filters) & labor (plus topping off the air in my tires, which I didn't realize they charge you for that), cost me $243.84!!! They didn't tell me that it was going to cost me that much, so I nearly had a complete anxiety attack when I saw the bill. Long story short, a complete and total rip-off. That was way too much money for such simple things/services. Needless to say, I won't be doing business with them anymore.

I want to start this post off by saying that the customer service I received was fairly good at the Forest City Auto Center. However, the quality of work and communication was lacking. Originally, I took my truck in for a problem relating to a drop in oil pressure. (prior to this I knew I had O2 sensor problems, but wasn't a reason why I took my truck in) After they diagnosed the oil problem as a problem with the sensor, they recommended that I also replace my O2 sensor. This was on Monday the 10th at 10AM, (February 2025). Friday the 14th I took my truck in to get the replacement parts installed, (didn't have the proper parts Monday, which is okay.) Upon picking it up and driving it, literally less than a mile, I knew that the oil pressure problem was not resolved, but due to weather

A very happy customer. Outstanding experience buying a new GMC Hummer EV SUV from this great dealership. I enjoyed working with entire Forest City Auto Sales team too! Brandon Johnson was unbelievable to work with:) I highly recommend visiting this awesome dealership and see their first class service!

Great service. I was stranded on the way to work with a bad alternator and battery. I limped into the shop (after getting a couple of jump starts from my hubby). They worked me in that afternoon, ordered parts, and I was back on the road the next day. My extended warranty covered the majority of the bill. I can't say enough about the Prichard Family businesses. From sales to parts and service, they are just great!